FAQ

Our mechanical performance is absolutely reliable. Wenzhou Xinchen Machinery's R & D team constantly carries out technological innovation and optimization to ensure that our products are at the leading level of the industry in terms of performance. Whether it is productivity, precision or ease of operation, our machinery can meet your needs. Moreover, we also provide perfect after-sales service, if you encounter any problems in the process of use, our professional and technical personnel will promptly solve them for you, so that you have no worries.

Wenzhou Xinchen Machinery adopts high-quality raw materials and advanced manufacturing processes during the production process to ensure that the products have excellent durability. Our equipment undergoes strict quality testing and is able to operate stably for a long time in a variety of complex working environments. Many customers have feedback after using our machinery, its service life far exceeds that of similar products, which can bring you long-term value returns.

Wenzhou Xinchen Machinery pays great attention to quality stability. We have a perfect quality management system, from the procurement of raw materials to production and processing of each link are strictly controlled. At the same time, our production equipment is advanced and high-precision to ensure product consistency. Before leaving the factory, each piece of equipment has to go through a number of testing procedures to ensure that the quality of no problem before delivery to customers. Therefore, you can rest assured that the quality of our products is stable.

Yes, we provide customers with professional equipment operation training. When the equipment is delivered, we will send technicians to the site for training, explaining in detail the operation methods, precautions and maintenance knowledge of the equipment. We will also provide operation manuals and video tutorials, which are convenient for you to access and learn at any time. Through training, you will be able to master the operation of the equipment and ensure the safe and efficient operation of the equipment.

We are well aware of the importance of delivery time to customers. Generally, we will deliver on time within the contracted time according to the specific situation of the order and the production progress. After receiving an order, we will immediately arrange the production plan and optimize the production process to ensure efficient production. At the same time, we will also maintain close communication with customers, timely feedback on the production progress, so that you always know the status of the order.

Our after-sales service is very comprehensive. Once you buy our machinery and equipment, we will provide installation and commissioning services to ensure that the equipment can operate normally. During the use of the equipment, we provide technical support and answer your questions on operation and maintenance at any time. If the equipment fails, we will arrange professional maintenance personnel to come to your home in the shortest possible time. In addition, we will make regular return visits to understand the use of the equipment and provide you with maintenance suggestions to extend the service life of the equipment.